Operations & Client Experience Coordinator
Hybrid - US
Operations & Client Experience Coordinator
Full Time • Hybrid - US
Are you passionate about cutting-edge technology and creating exceptional experiences for clients? At Digital Delight, we specialize in transforming homes and businesses with innovative solutions in home automation, smart lighting, advanced security systems, custom home theaters, motorized shades, and robust networking. Based in Houston, TX, we’re proud to be a trusted name in home technology design, installation, and service.
Benefits:
- Bonus based on performance
- Company car
- Competitive salary
About Digital Delight
At Digital Delight, we design technology around how families actually live. We're a Houston-based, design-driven smart-home integrator building secure, elegant, future-ready homes using Josh AI, Ring, Eero, Lutron, Sonos, and Samsung. Our promise is simple: less boxes, less wires — easier to use and more reliable. We've been doing this since 1999, and we hold ourselves to a higher standard on every project.
The Role
We're looking for an Operations & Client Experience Coordinator to keep our office organized, our calendar tight, and our clients delighted from the first appointment through the final walk-through. You'll run the back office, own the scheduling, and be a warm, confident point of contact as projects move from installation to a finished, fully commissioned system.
You're equal parts organizer and people-person — the kind of individual who never drops a ball, always shows up on time, and can walk a homeowner through their new system with a smile that puts them at ease. If you love bringing order to moving parts and making clients feel taken care of, you'll fit right in.
Reports to: Director of Operations
Key Responsibilities
- Run day-to-day back-office operations and keep the office organized and efficient
- Own the schedule — appointments, installs, service visits, and commissioning — and coordinate crews, timelines, and client availability so nothing slips
- Maintain project records, work orders, and system documentation
- Serve as a friendly, professional point of contact for clients by phone, email, and in person
- Coordinate our commissioning process from start to finish:
- Confirm equipment is delivered, installed, connected, powered, and functioning, with network connectivity and firmware updates verified
- Ensure devices are configured, synchronized, integrated, and fully tested before handoff
- Deliver clear client training, capture a user-guide walk-through video, and attach it to the work order
- Conduct the final walk-through, confirm expectations are met, and obtain client sign-off
- Coordinate ongoing check-ups, updates, and post-install support
- Keep communication flowing between the office, installation team, and clients
Required Qualifications
- Experience in back-office management, administration, or operations coordination
- Strong scheduling and calendar-management skills
- Excellent time management and consistently punctual
- Charismatic and personable — you make clients and teammates feel at ease
- A true team player who elevates the whole
- Highly organized with sharp attention to detail
- Clear, professional communication in person, on the phone, and in writing
- Valid driver's license with a clean driving record and current vehicle insurance
- Willingness to undergo a background check
Nice to Have
- Familiarity with smart-home, AV, low-voltage, or custom-home/construction industries
- Exposure to platforms like Josh AI, Lutron, Sonos, Ring, or Eero
- Experience with scheduling, CRM, or project-management software
- Comfort creating simple how-to or training videos for clients
Our Culture — The C.O.M.B.A.T. Creed
We hire for our six values:
Clarity (eliminate confusion)
Ownership (own your outcomes)
Mastery (be an expert in your craft)
Build (create solutions that scale)
Accountability (hold yourself to a higher standard)
Team (elevate the whole).
We value clean work, respect for the client's home, clear communication, and a professional appearance always.
What We Offer
- Competitive salary
- Performance-based bonus
- Subsidized health insurance
- Paid time off
- Monday–Friday schedule — weekends off
- Growth and promotion opportunities
- A family-oriented culture
Details
- Location: On-site — 10101 Harwin Dr, Suite 192, Houston, TX 77036
- Hours: Monday–Friday, 8:00 AM–5:00 PM
Application Questions
- Do you have experience in back-office management, scheduling, or operations coordination?
- Are you comfortable being a client-facing point of contact and delivering system walk-throughs?
- Do you have a valid driver's license with current insurance?
- Are you willing to undergo a background check?
Digital Delight is an equal opportunity employer.
Flexible work from home options available.
Compensation: $50,000.00 - $60,000.00 per year
At Digital Delight, we specialize in transforming homes with cutting-edge technology solutions that make life easier, more secure, and incredibly entertaining. Based in Houston, TX, we are the go-to experts for home automation, smart lighting, advanced security systems, audio/video systems, custom home theaters, motorized shades, and robust networking solutions.
Our journey with clients often begins with resolving technology pain points that disrupt daily life. We start by listening carefully to needs, identifying the root causes of any issues, and designing tailored solutions that enhance living spaces. Whether it’s automating a home, optimizing Wi-Fi, or creating a cinematic experience, Digital Delight is dedicated to delivering seamless, user-friendly technology for families and businesses alike.
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PTO
Retirement Plan
Strong Culture
Work-Life Balance
Upward Mobility
Competitive Compensation