Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Parental leave

Benefits/Perks

Competitive Pay
Employer-supported Health, Dental, and Vision Coverage
401k Matching Contributions
Career Advancement

Job Summary

Wilson AC & Appliance is seeking an Installation Dispatch Supervisor to oversee and optimize our daily home appliance installation operations. This position will play a key role in ensuring timely service, efficient routing, and excellent customer communication.

Responsibilities

Supervise and actively dispatch installation team to ensure timely, accurate, and efficient delivery of service.
Manage and adjust installation schedules in real time, coordinating with sales, warehouse, and client care to resolve delays, rush orders, and routing challenges.
Work with Lead Installer to verify job site readiness before dispatch (measurements, access, power/water/gas, special handling).
Maintain clear communication channels with installers, ensuring they have the necessary tools, parts, photos, and instructions for each job.
Monitor field progress throughout the day; triage issues such as no-access, job site conditions, or add-on requests, and re-route as needed.
Collaborate with warehouse and parts teams to align deliveries and special equipment, flagging shortages and ensuring availability.
Track and report key metrics: on-time arrival %, average route drive time, reschedules, repeat visits, and photo/completion checklist compliance.
Collaborate closely with operations, service, and management to align dispatch priorities with showroom promotions, builder timelines, and product launches.
Provide coaching and guidance to dispatch staff (where applicable), contributing to process improvements and consistency in performance.
End-of-day reconciliation of completed/partial/cancelled jobs; ensure notes, photos, and customer updates are logged in the system.
Maintain installer capacity calendar and assist in fair rotation planning for Saturdays.

Qualifications

3-5 years of experience in dispatch, logistics, or operations coordination - ideally within appliance, home service, or luxury retail segments.
Strong organizational, multi-tasking, and communication skills - capable of keeping pace in a fast-moving environment.
Familiarity with scheduling/dispatch software
Leadership experience, including ability to mentor and coach staff.

Compensation: $60,000.00 - $85,000.00 per year

Our company is dedicated to serving our customers and our community. Our team is chosen for their knowledge, experience, training, efficiency and courtesy. If you want to be part of our home-grown culture and winning team, please apply today!

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